Blog

A round-up of the latest research, news, advice and information to help make your business more accessible to people who are deaf or have hearing loss.

Advice

Are you looking for BSL interpreter services?

If you’re looking for BSL interpreter services then we can help. Action on Hearing Loss is the UK’s largest provider of communication support for people who are deaf or have hearing loss. Our BSL (British Sign Language) interpreters can help your customers, patients or staff to fully access your services. Frequently asked questions when looking for BSL interpreter services How much will it cost? The cost of each assignment varies depending on the individual needs of the person requiring support, the situation...
Advice

British Sign Language company courses for your business

Would you like to communicate more easily with customers and staff who are Deaf? Our British Sign Language company courses are designed to help you break down barriers and improve accessibility. Choose from the introductory Start to Sign course or the more in-depth BSL at Work training programme. Whatever industry you are in, our courses are sure to meet your needs. Empower your business practices Giving staff the opportunity to learn BSL can really enhance customer service levels. It will also...
Advice

Induction loop installation to the highest industry standards

The coronavirus crisis may have slowed down our induction loop installation, but as restrictions start to ease we’re here to help businesses improve access for hearing aid users. After weeks of living in lockdown it’s more important than ever that people with hearing loss can access products and services and feel part of the community again. As the UK’s leading charity for people with hearing loss, we’re committed to providing more hearing support systems (also known as hearing loops...
Information

How to improve communication support for employees with hearing loss

Are your employees with hearing loss missing out on the communication support they need to be more efficient? Here's our helpful guide to offering more communication support for staff with hearing loss. Supporting employees with hearing loss who are working from home If you have staff with hearing loss working remotely, some simple adjustments can help them stay better connected. Start by asking their preferred method of communication. In today’s high-tech world, there are many online tools available. Video conferencing is increasingly...
Advice

Hearing loss solutions for social distancing at work

With many businesses restructuring their workplaces to meet the government’s Covid-19 secure guidelines, it’s important that the needs of staff and customers with hearing loss are considered in the plans. Louder than Words offers a range of hearing loss solutions to help make your organisation more accessible as lockdown restrictions are lifted. Social distancing without social isolation The government’s recommendation that people should maintain a two-metre distance from each other will have an impact on those who lipread. As we adjust...
Advice

How much does a hearing loop cost?

One of the first questions we’re often asked when a company makes an enquiry is “How much does a hearing loop cost?” There are a number of factors that need to be considered in order for us to provide an accurate quotation. 1. Understand your business One size doesn’t fit all when it comes to hearing support systems. With customers ranging from major banks and supermarket chains to care homes and conference centres, each location has a unique set of requirements....
Advice

A deaf awareness course to strengthen your competitiveness

How will a deaf awareness course strengthen your competitiveness? One in six people in the UK have some form of hearing loss. If your organisation isn’t geared up to meet their needs you could be driving away experienced staff, frustrated customers and potential clients. Getting more deaf aware will not only help you meet your legal obligations on equality, it also makes business sense. Retain valued staff People with hearing loss often feel excluded at work as they struggle to follow and...
Advice

BSL courses will improve your competitiveness

Our BSL courses are designed to give your staff the skills and confidence to have a basic conversation with customers, clients and colleagues whose first, or preferred, language is BSL. British Sign Language, also known as BSL, is a visual way of communicating used by Deaf people. It involves a combination of gestures, facial expressions, body language and movement. With one in six people in the UK experiencing deafness or hearing loss, some knowledge of sign language will greatly enhance...
Advice

How will hearing loop installation open up your business?

People who are deaf or have hearing loss often face barriers when accessing goods and services. Improving access with a hearing loop installation will make a huge and immediate difference to your customer service and reputation. It’s easy for your organisation to become more inclusive and meet its legal obligations on equality when you have the right equipment in place. As the UK’s leading charity for people with hearing loss, we have over 25 years’ experience in hearing loop...
Advice

Understanding hearing loss in the workplace

There are five million working-age people in the UK with some form of hearing loss. That’s around 12 in every 100 employees impacted by hearing loss in the workplace. It takes 10 years on average for somebody working with hearing loss to speak out and seek help. Many people try to hide it for fear of stigma and discrimination. However, deafness and hearing loss do not limit anyone’s ability to excel at their job. In order for staff to thrive,...
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