Welcome to our blog, a round-up of the latest news, advice and information to help make your business more accessible to people who are deaf or have hearing loss.

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Communication support

Best practice guidelines for video remote interpreting (VRI)

To support you, and help answer your questions about our video remote interpreting (VRI) service, we have produced these best practice guidelines. Registered, qualified BSL interpreters – book with confidence We only provide registered qualified British Sign Language (BSL) interpreters with a minimum of three years community experience. Interpreters must be registered with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD), or the Scottish Association of Sign Language Interpreters (SASLI). How to decide if remote interpreting is...
Communication support

Video remote interpreting: top 10 questions

In response to the COVID-19 pandemic, we’ve introduced video remote interpreting (VRI) in addition to our face-to-face provision. Here’s a roundup of frequently asked questions about the service: 1. What type of situations can VRI be used for? We’ll be able to confirm whether VRI is suitable for the type of booking you’re requesting. There are some situations, including police bookings, which are not appropriate for remote interpreting. Please read our Best practice guidelines for video remote interpreting. 2. What booking details...
Hearing loops

8 reasons to install an induction loop system

For some organisations the main motivation for installing an induction loop system is to comply with equality legislation. Other companies want to attract more customers. Here are eight reasons why your business would benefit from an induction loop system: 1. Tap into a largely underserved market Not every organisation considers the needs of people with hearing aids. By installing an induction loop you’ll open up your business to over three million hearing aid users in the UK. 2. Improve access to your...
Workplace assessments

Workplace assessments: top 10 questions

A workplace assessment provides advice and recommendations on how to manage deafness and hearing loss at work. Here’s a roundup of our top 10 most frequently asked questions: 1. Are workplace assessments available during the COVID-19 pandemic? Yes, as we’ve developed a remote version of our popular face-to-face service which can help people working in an office or working from home. Where there’s no other alternative, we’ll consider a face-to-face assessment within specific guidelines. 2. Who carries out the assessment? Our workplace assessors...
Hearing loops

Is there a hearing loop installer near me?

When an organisation contacts us about a hearing support system, they often start by asking “Is there a hearing loop installer near me?”. Action on Hearing Loss has a nationwide network of engineers, so wherever you’re based we can help. As the UK’s leading charity for people with hearing loss, we have the knowledge, experience and equipment to improve your customer experience and open up your business. How to get it right first time When considering a hearing support system, it’s...
Communication support

Five things to tell us when booking a BSL interpreter

When contacting us to book a British Sign Language (BSL) interpreter, please give as much detail as you can. The following information will ensure you receive the most appropriate communication support for every situation: 1. Why you’re booking a BSL interpreter As the UK’s largest provider of communication support for people who are deaf or have hearing loss, we supply BSL interpreters for a wide range of situations. Whether you’re seeking support for a job interview, work meeting, training course, medical appointment...
Deaf awareness training

Deaf awareness training: top 10 questions

Many organisations are recognising the importance of better deaf awareness as COVID-19 is creating additional barriers for people who are deaf or have hearing loss. Here’s a roundup of frequently asked questions about our deaf awareness training. 1. Why is COVID-19 creating additional barriers for people with hearing loss? Many of the 12 million people who are deaf or have hearing loss in the UK rely on lipreading and facial expressions to communicate. Face coverings, protective screens and social distancing are making...
COVID-19 related

Hearing loss help to make your business accessible and COVID-19 secure

It’s vital to consider the needs of disabled people when putting social distancing measures in place so that everybody can access your business. As the largest UK charity supporting people with hearing loss, we’re uniquely placed to provide expert hearing loss help and advice. Identify the barriers The government has produced detailed guidance to make workplaces COVID19 secure. However, it’s important to recognise that some recommendations will create additional barriers for staff and customers with hearing loss. These include: people working...
Hearing loops

Hearing loop systems in health and social care settings

Action on Hearing Loss is experienced at providing loop systems in health and social care settings across the UK. A hearing support system will ensure that hearing aid users who come into contact with your services understand the information you give them and can take part in discussions about their health and social care. Deciding on the right hearing support system Installing or upgrading loop systems in health and social care settings needs careful planning. Here are some things to consider: ...
Workplace assessments

Remote workplace assessments now available

Working from home looks set to be part of many people’s lives for some time to come. For employees who are deaf or have hearing loss, remote working can be stressful and exhausting without the right support in place. That’s why we’ve introduced remote workplace assessments. What is a remote workplace assessment? A specialist assessor will contact your employee by phone or video call to discuss their job role and working environment in order to identify any challenges they’re facing. The...
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