Blog - Case studies

NatWest is one of a growing number of organisations making hearing loss a priority. Manchester-based credit manager, John Roberts, experienced sudden hearing loss in 2001. Since then, with the support of NatWest and colleagues, he's adjusted his work environment, improved his mental wellbeing and become active in promoting deaf awareness. John shares his experience of working for the inclusive bank. Facing challenges In the early years, John had some difficult times and sometimes felt excluded and low: "Your banking career, it...

We were recently contacted by The Riverside Group, a leading provider of social housing in the UK, to arrange a workplace assessment for one of their employees. Carol Baker has hearing loss and was finding it increasingly difficult to talk on the phone and join in conversations. We arranged for Chris, one of our assessors, to carry out a remote workplace assessment via video call. During the remote assessment, Chris talked to Carol about her job role, day-to-day activities, working...

Marketing professional, Ed Rex, is profoundly deaf and was feeling stressed and isolated at work. He explains how a workplace assessment made a positive difference. It identified simple changes to break down barriers, and boost his wellbeing and performance. Struggling without support “Pardon? Can you send me an email to confirm please?” I put down the phone, inwardly cringing at the awkwardness of it all. Looking around the office, I could see my colleagues happily chatting on their phones, speaking to...

If you, or any of your colleagues, have hearing loss, you may not realise how easy it is to get support – and that funding is available. Marketing Manager Clare Bowdler has developed hearing loss over the last 20 years. A colleague noticed that Clare was finding it difficult to hear in meetings and suggested a workplace assessment. We caught up with Clare to find out how it has transformed her working life. What challenges did you face at work...