Advice & information

Communication support for job interviews. What’s available, who books it, how to book?

Research has shown that deaf people and those with hearing loss may be put off applying for jobs because of concerns that their communication needs will not be met during the interview process.

The Equality Act 2010 (or the Disability Discrimination Act 1995 in Northern Ireland) requires employers to make reasonable adjustments to ensure that candidates who are disabled have equal access to employment opportunities.

If you’re applying for work and have hearing loss, you should request communication support if you need assistance at interviews. Having a communication professional to accompany you will minimise the risk of misunderstandings, especially if there’s an interview panel or a presentation is involved. You’ll be able to participate more freely and confidently without communication barriers in the way.

Communication support for job interviews. What’s available, who books it, how to book?

What’s available?

RNID (formerly Action on Hearing Loss) is the UK’s largest provider of communication support for deaf people and those with hearing loss. We only work with qualified professionals registered with NRCPD or, if you’re based in Scotland, SASLI.

We’ll provide the service that best meets your needs: BSL sign language interpreter, speech-to-text reporter, lipspeaker, electronic or manual notetaker, or deafblind interpreter.

Who books it?

Prospective employers should make it clear on their application form that communication support is available, if required, at interview. However, if it’s not mentioned and you need assistance, you should explain your requirements as soon as you’re offered an interview. The organisation is legally obliged to arrange an interpreter or other support so you’re not unfairly disadvantaged.

Get funding

The government’s Access to Work scheme can usually fund a communication professional to accompany you to job interviews. Find out more here.

How to book

For more information about booking communication support for job interviews, call 0845 685 8000, (Monday to Friday, 8.30am-5pm), email: , SMS: 07537 410 086 or fill in an enquiry form. We also have an out-of-hours 24/7 service – call 0700 341 8352.


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