Notetakers produce a set of notes for people who can’t take their own because they are lipreading or watching a sign language interpreter. They can be used in work situations such as a meeting, training courses and at other work-related events.
Notetakers need regular breaks, and you shouldn’t expect them to work through lunch and coffee breaks. If the event is longer than two hours, you should book two notetakers.
There are two main types of notetaking, electronic and manual…
Electronic notetakers take notes on a laptop. Most use two devices – one for the notetaker and one for the person with hearing loss (the user). The operator types a summary of what’s being said into the computer and the text appears on the user’s screen. This allows the user to interact with the operator and add their own notes. It’s up to the user, not the notetaker, to decide what they want to keep. Or they can just take notes directly on their own laptop and pass them over to the user afterwards.
Electronic notetaking doesn’t produce a full verbatim (word for word) account of what’s been said. If this is what you need, you should use a speech-to-text reporting service.
A manual notetaker is trained to take clear notes in handwritten English – they’re often used in educational settings.
Getting the right electronic notetaker
Electronic notetakers are regulated by the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD).