There has never been a greater need for hearing aid loop systems, as safety measures introduced to stop the spread of COVID-19 are having negative consequences for people with deafness and hearing loss.
Safety measures create communication barriers
Face coverings, social distancing and plastic screens are creating additional communication barriers:
- Face coverings prevent people from lipreading and hide facial expressions from those who use British Sign Language (BSL).
- Social distancing makes hearing and understanding speech more difficult. As distance increases, sound levels decrease which can make it more challenging for people with hearing loss to communicate.
- Plastic screens create a physical barrier for people with hearing loss which can muffle speech. They can also affect confidentiality when voices have to be raised to assist someone with hearing loss.
How hearing aid loop systems can help
COVID-19 safety measures are likely to be with us for some time. That’s why the widespread availability of hearing loop systems is vital at customer-facing points like banks, supermarket checkouts, reception desks and ticket counters.
If a hearing loop is installed, masks, screens and social distancing pose less of a barrier to hearing aid users. The hearing loop picks up the voice of the person speaking and sends it directly to the hearing aids of customers who have their hearing aids switched to the hearing loop setting.
If your organisation does not already have a hearing loop in place, we can recommend and install the best system for your needs. If you already have a hearing loop, we can help you keep it in good working order. We offer site surveys and installations, annual maintenance and service calls in line with the latest legislation under the Equality Act 2010 and Disability Discrimination Act in Northern Ireland.
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