Many organisations are recognising the importance of better deaf awareness as COVID-19 is creating additional barriers for people who are deaf or have hearing loss.
Here’s a roundup of frequently asked questions about our deaf awareness training.
1. Why is COVID-19 creating additional barriers for people with hearing loss?
Many of the 12 million people who are deaf or have hearing loss in the UK rely on lipreading and facial expressions to communicate. Face coverings, protective screens and social distancing are making this much more difficult.
2. Is deaf awareness training currently available?
Due to the COVID-19 pandemic, we’re unable to deliver our face-to-face courses so we’re introducing remote deaf awareness training via video conference.
3. Who needs deaf awareness training?
Anyone who has contact with customers, clients and colleagues who are deaf or have hearing loss would benefit from deaf awareness training in order to communicate more effectively and provide a better service.
4. Can the course be adapted to our business needs?
There is a standard format but we can tailor the course content to the specific needs of your organisation, for example, financial institutions looking after vulnerable customers.
5. Who delivers the training?
Our experienced trainers are deaf or have hearing loss themselves. This means they’re able to use real-life examples to make the training relevant and interesting.
6. How many people can take part?
We recommend that no more than 16 people attend each session. However, if we’re tailoring a package for your business, we may be able to exceed this number.
7. How long does the remote training session last?
Each course lasts a couple of hours, including Q&A.
8. Is the course certificated?
We’ll send a certificate of attendance to each person on the course, together with course notes.
9. Which video conferencing system do you use?
We’re using Microsoft Teams so that people can participate from any location. If you’d prefer to use a different video conferencing platform, please let us know so we can accommodate your request.
10. When will face-to-face training be available again?
We have no timeframe for when face-to-face training is likely to be re-introduced. We’ll continue to monitor the COVID-19 situation and government guidance.