Give your staff the confidence and skills they need to communicate with colleagues and customers who are deaf or have hearing loss.
1 in 5 adults in the UK are deaf or have hearing loss. If your company isn’t deaf aware, you’re missing out. We offer deaf awareness training courses tailored to suit your business needs.
Benefits of deaf awareness training
After the training, your employees will:
- offer improved customer service to one in six of your customers
- understand the barriers faced by people with hearing loss
- feel confident about communicating with deaf people and those with hearing loss
- work more effectively with colleagues who are deaf or have hearing loss.
Research shows that more than 70% of people who use hearing aids would choose a company with staff who are deaf aware over a competitor whose staff are not.
Flexible training for your business
During the COVID-19 pandemic we’re unable to provide face-to-face training so we’ve developed three deaf awareness courses that are available remotely:
1) Get Deaf Aware e-learning
An online self-learning course that offers an introduction to deaf awareness in the workplace, with scenario-based training and easy-to-follow information. It takes just 45 minutes to complete and is delivered in partnership with Signature, the leading awarding body for deaf communications qualifications in the UK.
2) Standard deaf awareness training
This remote deaf awareness training course is presented by one of our experienced deaf trainers. The 90-minute session covers statistics, levels and causes of hearing loss, terminology, lipreading, and communication hints and tips. Time permitting, some basic British Sign Language (BSL) is also included.
3) Tailored deaf awareness training
Using our standard deaf awareness training course as a base, we can create a programme with tailored content that’s specific to your business needs.
Our standard and tailored deaf awareness training courses are delivered remotely by trainers who are deaf or have hearing loss themselves. This means they’re able to use their personal experience of the barriers faced by people deaf people.
When available, our face-to-face courses are either half-day or full-day sessions. Our remote courses range from 45 minutes to 90 minutes, or they can be tailored for your business.
Any number of people can take the Get Deaf Aware e-learning module. We normally recommend no more than 16 people attend our group courses, although we aim to be flexible.
Our blog has some great articles on deaf awareness training courses to give your staff the confidence and skills they need to communicate with colleagues and customers who are deaf or have hearing loss. Visit blog >
RNID is the charity making life fully inclusive for deaf people and those with hearing loss. We’re expertly placed to provide deaf awareness training courses for the public, private and voluntary sectors.