Advice & information

Is hearing loss on your agenda?

Often referred to as the ‘hidden disability’, hearing loss is far more widespread than most of us are aware. There are 12 million people in the UK with hearing loss and by 2035, we estimate it will rise to around 15.6 million people. Within the workplace, five million people in the UK have some level of hearing loss – that’s around 12 in every 100 employees. Businesses lose £2 billion in revenue per month by ignoring the needs of people who are deaf or have hearing loss. If your organisation isn’t taking steps to support the growing number of customers and staff with hearing loss, you’re missing out.

Living with deafness, tinnitus and hearing loss is a daily reality for more than 40% of people over 50 years old and 71% of people over the age of 70. Struggling to follow conversations can be lonely and exhausting, and others often don’t know the best ways to communicate. Research shows that 65% of people with hearing loss have felt isolated at work because of their hearing loss. Outside the workplace, accessing shops, banks, pubs, restaurants, theatres, railway stations, hospitals and other public places can be challenging and frustrating. This can have serious emotional and social consequences, including stress, anxiety, and depression. It does not have to be this way.

It’s never been easier to improve access to your business for people with hearing loss. Our Louder than Words Charter will help you attract more customers, increase income, boost staff morale, and meet your legal obligations on equality.


Find out more

Our Louder than Words team can help you deliver accessible solutions through:

• information and advice

• training and support

Contact us on 0808 808 0123 (Monday to Friday, 9am to 5pm), email us at

Search Next image Previous image Next section Open menu Close Open Play video Follow us on Facebook Follow us on Instagram Follow us on Twitter Email us Follow us on Youtube