Businesses lose £2 billion in revenue each month by ignoring the needs of people who are deaf or have hearing loss. Our online deaf awareness training will help your staff understand how to communicate more easily with customers and colleagues with hearing loss.
Improving accessibility for the 12 million people in the UK with hearing loss makes business sense. Not only will it enhance customer service, it will also boost staff morale and productivity. But giving your staff face-to-face deaf awareness training can be a challenge, especially with so many people working from home during the coronavirus pandemic.
That’s why we’ve teamed up with Signature, the leading awarding body for deaf communications qualifications in the UK, to provide online deaf awareness training. The Get Deaf Aware e-learning course will give your staff improved awareness and communication skills that will make a big difference to customers and colleagues with hearing loss.
The self-study course consists of scenario-based training and easy-to-follow information. It covers:
- terms and characteristics of deafness
- ways to help you improve communication with people who are deaf or have hearing loss
- how to recognise communication aids
- how to provide a better customer experience
- the importance of deaf awareness in the workplace.
Fast, flexible and CPD accredited
The Get Deaf Aware course takes just 45 minutes to complete, giving your staff the flexibility to take it at a time and place to suit them. Plus, it’s Continuing Professional Development (CPD) accredited which provides an assurance in terms of the training standard and the level of learning offered.
Other deaf awareness training courses
We also offer remote deaf awareness training for up to 16 people. The 90-minute session includes terminology, lipreading, and communication hints and tips. If your business has specific requirements, we can provide tailored deaf awareness training. Using our standard deaf awareness course as a base, we’ll create a programme with bespoke content for your business needs.
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