Open up your business with Louder than Words

Louder than Words is RNID’s (formerly Action on Hearing Loss) range of products and services for businesses. We have everything your organisation needs to become more accessible to customers and staff with hearing loss. This new Louder than Words website will help you improve customer service, increase productivity, boost staff morale, and meet your legal obligations on equality.

Break down barriers with Louder than Words

People who are deaf or have hearing loss all too often experience communication barriers when accessing products and services, as well as in the workplace. If your company isn’t deaf aware, you’re missing out on one in six potential customers and employees.

Our Louder than Words range of products and services will open up your business to the 12 million people with hearing loss who can’t hear you. Whether you need a British Sign Language interpreter at a job interview or a hearing loop for your reception desk, the new Louder than Words website has everything you need to get more accessible, all in one place.

Tailored to your organisation’s needs

We work with a wide range of organisations in many different sectors, from energy suppliers, retailers and housing associations to government departments, councils, and the NHS. The variety of needs and budget catered for means that we are flexible, delivering a bespoke service that aligns with each organisation’s priorities.

As the UK’s leading charity for people with deafness, tinnitus, and hearing loss, we can draw on over 100 years of expertise to provide your business with high-quality products, services, and training, at an affordable price.

Benefits for your business

RNID Chief Executive, Mark Atkinson said:

Through our work, we know that most businesses are not making the most of the £24 billion annual spending power of people who are deaf or have hearing loss. Our new Louder than Words website makes it easy for companies to find out how to become more accessible to the UK’s 12 million people with hearing loss, as well as creating an inclusive environment for employees. All areas of your organisation will benefit from removing barriers for staff and customers alike.”

With Louder than Words, providing support for customers and employees who are deaf or have hearing loss isn’t difficult – and doing so makes business sense:

  • Improve your competitiveness and brand equity
  • Attract new customers and potential employees
  • Enhance communication between colleagues and customers
  • Reduce customer complaints by improving communication
  • Boost staff morale, productivity and retention
  • Demonstrate your corporate social responsibility (CSR).

Find out more

For full details of how to make your organisation more deaf-friendly, check out the website, then contact us for expert advice, to place an order or to make a booking.  Alternatively, you can call us direct on 0808 808 0123 (Monday to Friday, 9am to 5pm) or email us at

We’re the only UK charity with a full range of products for people living with deafness, hearing loss and tinnitus, so we’re the ideal source of impartial advice. And every purchase means that you’re helping fund research to cure hearing loss within a generation.

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