Communication support

Video remote interpreting: top 10 questions

In response to the COVID-19 pandemic, we’ve introduced video remote interpreting (VRI) in addition to our face-to-face provision. Here’s a roundup of frequently asked questions about the service:

1. What type of situations can VRI be used for?

We’ll be able to confirm whether VRI is suitable for the type of booking you’re requesting. There are some situations, including police bookings, which are not appropriate for remote interpreting. Please read our Best practice guidelines for video remote interpreting.

2. What booking details do you need?

You should give as much information as possible so we can provide a British Sign Language (BSL) interpreter with the most suitable experience for your assignment: date, time, duration, number of people requiring support and any specialist terminology likely to be used.

3. Which video conferencing system do you use?

We’re using Microsoft Teams to enable a number of people to take part in a video conversation from any location. A BSL interpreter can provide VRI support for one or more participants.

Video remote interpreting: top 10 questions

4. How do we join the video call?

When your video remote interpreting booking is confirmed, we’ll set up a meeting via Microsoft Teams and send the login details to everyone taking part in the call.

5. Can we use a different video platform?

If you’d like to use an alternative video conferencing platform, please let us know and we’ll do our best to accommodate your request.

6. How much does it cost?

The cost of VRI is the same as our face-to-face rates. The only difference is there won’t be a mileage charge. Once we’ve established full details of your assignment, we’ll be able to provide a quotation.

7. Can we make a one-off booking?

Yes, we can arrange one-off remote video bookings or longer term contracts.

8. Are video remote interpreters fully qualified?

We only use registered qualified interpreters with a minimum of three years’ community experience. Interpreters must be registered with either the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) or the Scottish Association of Sign Language Interpreters (SASLI).

9. Is it confidential?

Every video remote interpreter we supply, either remotely or face to face, is bound by a professional code of practice. This means they must keep all information discussed during the assignment confidential.

10. Do you offer a 24/7 service?

Where necessary, you can access our emergency support 24 hour a day, 365 days a year. See details below.

Find out more

For more information about VRI, or to book remote or face-to face BSL interpreting services:


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