Blog - Communication support

Communication support

Best practice guidelines for video remote interpreting (VRI)

To support you, and help answer your questions about our video remote interpreting (VRI) service, we have produced these best practice guidelines. Registered, qualified BSL interpreters – book with confidence We only provide registered qualified British Sign Language (BSL) interpreters with a minimum of three years community experience. Interpreters must be registered with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD), or the Scottish Association of Sign Language Interpreters (SASLI). How to decide if remote interpreting is...
Communication support

Video remote interpreting: top 10 questions

In response to the COVID-19 pandemic, we’ve introduced video remote interpreting (VRI) in addition to our face-to-face provision. Here’s a roundup of frequently asked questions about the service: 1. What type of situations can VRI be used for? We’ll be able to confirm whether VRI is suitable for the type of booking you’re requesting. There are some situations, including police bookings, which are not appropriate for remote interpreting. Please read our Best practice guidelines for video remote interpreting. 2. What booking details...
Communication support

Five things to tell us when booking a BSL interpreter

When contacting us to book a British Sign Language (BSL) interpreter, please give as much detail as you can. The following information will ensure you receive the most appropriate communication support for every situation: 1. Why you’re booking a BSL interpreter As the UK’s largest provider of communication support for people who are deaf or have hearing loss, we supply BSL interpreters for a wide range of situations. Whether you’re seeking support for a job interview, work meeting, training course, medical appointment...
Communication support

What are the costs and hourly rates of speech-to-text reporters?

We’re often asked for the costs and hourly rates of speech-to-text reporters. The minimum booking varies from two to three hours depending on your requirements and location. In order to provide you with a quote, we’ll first check that a speech-to-text reporter is the most suitable communication professional for your requirements. We’ll then need full details of the assignment. Who is a speech-to-text reporter suitable for? A speech-to-text reporter (also known as a STTR) converts speech into text in real time...
Communication support

How much does a BSL interpreter cost?

If you need to book communication support for someone who uses British Sign Language (BSL), we can advise the cost of a BSL interpreter. Whether you’re enquiring about a one-off booking or regular assignment, we’ll work closely with you to establish your exact requirements. What we need to know As every assignment is different, the cost of a sign language interpreter UK registered will vary. In order to give you an accurate quotation, we’ll ask the following questions when you contact...
Communication support

Are you looking for BSL interpreter services?

If you’re looking for BSL interpreter services then we can help. Action on Hearing Loss is the UK’s largest provider of communication support for people who are deaf or have hearing loss. Our BSL (British Sign Language) interpreters can help your customers, patients or staff to fully access your services. Frequently asked questions when looking for BSL interpreter services How much will it cost? The cost of each assignment varies depending on the individual needs of the person requiring support, the situation...
Communication support

How to improve communication support for employees with hearing loss

Are your employees with hearing loss missing out on the communication support they need to be more efficient? Here's our helpful guide to offering more communication support for staff with hearing loss. Supporting employees with hearing loss who are working from home If you have staff with hearing loss working remotely, some simple adjustments can help them stay better connected. Start by asking their preferred method of communication. In today’s high-tech world, there are many online tools available. Video conferencing is increasingly...
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